technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests Provides 24X7 IT support in the call centre on hardware and software matters Timely creates user accounts, user licenses Coordinates with the approval of the manager; timely purchase and installation of IT consumables and as per company policy Escalates IT matters in a timely manner to the relevant IT management personnel
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose customer To perform standby work from time to time in the IT Service Centre Job related knowledge and skills 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
business on release plan and requirements Take part in all stages of the project life cycle, including applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting rotational shift work. ATTRIBUTES: Good communication, time management and interpersonal relationship skills
will include:
service, we want to hear from you. Apply now to be a part of their innovative and collaborative work environment Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate update calls logged during the call life-cycle • Work closely with resolver groups to ensure timely updates updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes responsibility computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD Immediately / ASAP Qualities: Team Player / Flexibility / Time Management / People Skills Consultant: Stephnie
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD Immediately / ASAP Qualities: Team Player / Flexibility / Time Management / People Skills Consultant: Stephnie
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform systems/environments. Escalate to vendors as necessary if timely resolution of an incident or problem is not possible partner and supplier requests, telephone calls and emails in a timely and professional manner. Ensure target target SLAs for response and resolution times are met. REQUIREMENTS: A minimum of 3 years of 2nd Line hands-on
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in implements new innovations to enhance the product Taking part in Scrum rituals such as stand-ups, planning sessions Taking part in team activities such as collaborative development and code reviews Taking part in cross-team