sessions for new hires & existing employees • Support, coach, & develop new hires during their nesting
sessions for new hires & existing employees • Support, coach, & develop new hires during their nesting
Troubleshoot software/job failures and work with staff to resolve issues Ensure programs are kept in proper working experience Proven ability to quickly identify and resolve program defects Experience using IBM Rational IDE
managing access control Providing IT support and resolving problems for colleagues Assisting with onboarding interfacing with the Vendor to procure toner and resolve support issues Managing the company PABX system interfacing with the Vendor to procure toner and resolve support issues Deploying and enforcing security
technicians, providing guidance and support in resolving complex technical problems. Install, configure providers to procure IT equipment and services and resolve technical issues. Develop and maintain IT documentation problem-solving skills and ability to diagnose and resolve complex technical issues. Strong leadership and
skills Key Performance Areas: End user support - Resolve logged incidents as per client contract Assistant Quality incident resolution - Ensure incident is resolved on first contact within SLA Compliance to pending troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet
debugging, tracking, reproduction, logging and resolving all identified problems, according to approved and providing service support in diagnosing, resolving and repairing server-related hardware and software
sites. This role involves troubleshooting issues, resolving technical problems, and providing assistance to software. Assist users in navigating the software, resolving user-related problems, and addressing enquiries
and software applications Carry out research to resolve problems and integrate repeated questions into systems processes, and technical designs Analyse, resolve difficult/complex system issues, by working with
and be able to work across multiple applications resolve all design inconsistencies and operational and optimize systems effectiveness and utilization. resolve all operational issues and user queries related