closely with cross-functional teams to identify and resolve database-related issues. Ensure that all database closely with cross-functional teams to identify and resolve database-related issues. ADVANTAGEOUS SKILLS Sound
possible ROLE: Action and resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident
Identify risks / impediments and proactively resolve and / or escalate to the relevant parties. Comply
lifecycle, change management) Resolve incident tickets Analyze and resolve problem tickets Any additional
Client copies Understand interfaces and be able to resolve issues SAP EHP upgrade process (SUM) Understand
defects and support coordination that defects are resolved. Plan training and ensures training is conducted
calls and emails. Receiving, troubleshooting, resolving, and closing operational and maintenance tickets
calls and emails. Support the troubleshooting, resolving and closing of Production Support tickets (Incidents
calls and emails. Support the troubleshooting, resolving and closing of Production Support tickets (Incidents