Account Manager Distribution Midrand - Midrand
Hustle Consulting Ltd
Identifying and understanding role players in each assigned account Liaise between divisions and customers to efficiently communicate deliveries and ETA's feedback etc First point of contact with the customer Portraying professionalism and confidence that delivers the ultimate in customer service To build and maintain an active customer base to support the sales team Proactivity on sales by implementing an agreed sales strategy with the Account manager on named accounts Understanding of each assigned account, with the ability to give regular feedback Quotations should meet specifications as per requirement, thorough insight of specific account or department should be taken into consideration when quoting Specific objectives set for each account / ownership of account / understanding of individual Excellent time management and personal organizational skills Support the Sales team and develop new sales To capitalize on opportunities through negotiation of prices to achieve sales targets set by the Management team. Maintain an agreed level of pro-active telephone contact with both existing and prospectivecustomers Effectively deal with telephone enquiries requesting quotations for products, compiling information on the desired products or datasheets Maximize sales by continually expanding orders and up selling on all incoming and outgoing calls Liaise daily with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist Cross-discipline team working Create quotations from requests received. Ensure all orders received are entered into the system accurately. Meet and exceed the agreed SLA's on quoting and deliveries. Ensure a consistent closure rate within appropriate timelines. Strong attention to detail Follow up on warehouse until in production and to delivery Account Managers to be cc'd on all correspondence on their accounts Ensure all quotations are followed up. Processing of relevant orders, delivery notes / collection notes, back orders, ETA's, and feedback communication Filing of relevant documents Follow up of queries, quotations, deliveries, payments timeously Provide management with sales on hand reports timeously on a weekly basis Matric is essential and a tertiary qualification will be an advantage 2 to 3 years IT distribution experience in the sales support role Technology driven Relevant technical knowledge R20 000 - R25 000 TCTC
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