Airfreight Senior Imports Controller - JHB - Jet Park
Saco CFR
Responsible for the customer service function by… When an instruction is received from a Client for an estimate: Ensure that dimensions / weight / number of pieces are on the request. If EXW, please ensure that the pickup address or ZIP Code is received. If FOB or FCA, please confirm the point of delivery. If cargo is over-length or over-height, request rates from the Agent. Quote Client accordingly. When the quote is accepted: Client to confirm on email that the quote has been accepted and instruct how to proceed. Client to confirm their choice of Airline. Client to provide copy of the order or advise the PO and Shipper's contact details. Send an email to the Agent instructing them to make contact and establish readiness of the cargo.Agent to confirm pickup date and pre-booking flight details.Client to be updated. Once the cargo is received at the Agent's Warehouse, flight details are to be confirmed and advised to the Client. Agent to confirm the specs and draft HAWB to be sent. Draft AWB to be sent to the Client for confirmation. Once the pre-alert is received from the Agent, the Client is to be notified. Track the MAWB with the Airline to ensure that the cargo has arrived as scheduled. Keep the Client informed via Air-Trak. Pre-Alert documents: If the Client has an account: Stamped HAWB / Letter of Indemnity / Shipper's Commercial Invoice / Packing List / Tax Invoice to be sent to the Client. If the Client does not have an account: Once proof of payment is received from the Client, the stamped HAWB / Letter of Indemnity to be sent to the Client. Ensure that when the original stamped documents are collected, the Driver has the Customs Release Documents. Ensure that a copy of the Letter of Indemnity is signed by the Driver collecting the original documents.Copy to be filed in console file. Agent's invoice to be approved for payment and handed to Accounts for processing. Ensure that all correspondence is in the file. File to be batched. File registered day of or before ETA. ACM sent to customs day of or before ETA. Indemnity generated on Shipshape on or before ETA. Final invoice generated within 1 day of ETA. Minimum of 1 daily update generated on AirTrak for every working day until the file is closed on AirTrak (excludes the day the file is registered). Vendor invoice icon clicked on AirTrak within 5 days of ETA. AirTrak file closed within 5 days of ETA. Shipshape file closed within 5 days of ETA. Minimum of Grade 12 / Matric. Freight Forwarding NQF 4 advantageous. Minimum of 5 years working experience within the industry focusing in Airfreight. Must have sound knowledge and understanding of practices & processes within the Airfreight environment. Must have excellent communication both written / verbal at all levels. Must have excellent command of English. Must have good telephonic manners and consistent liaison skills. Organizational skills and effective time management skills. Must have Incoterms Knowledge. 25K - 30K
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