Associate Customer Engineer JHB - Central - South Africa
Nambiti Technologies Ltd
Reference: JHB002502-TR-1 We are recruiting for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment. - Adopt a proactive approach to prevent problems from arising. - Ensure compliance to OHS when setting up. Provide Desktop Support - Provide software and hardware configuration according to business requirements. - Conduct troubleshooting, maintenance, upgrades, and other activities required for efficient working of computer systems. - Undertake maintenance and repairs on damaged and repairable hardware. Management of Multifunctional Devices and Scanners - Establish connection and access to MFD and Scanners for all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support. - Manage replacement of consumables in the region. Provide Network and Telephone Support - Replace faulty devices. - Provide 1st line support of telephone infrastructure. Asset Management - Undertake audits of hardware and software assets. - Conduct Bi-annual asset verification. AV Support - Attend to AV requests. - Attend to 1st line AV problems and escalate matters to Lead: Business Support. Reporting - Provide input to IT Operations reports. Qualifications and Experience - National Diploma in Information Technology related qualification. - Relevant 2 years' experience in system support. Technical and Behavioral Competencies Required - Planning, Organising, and coordinating. - Personal mastery. - Judgment and decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. - Willingness to travel and work extra hours
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