Claims Negotiator Isando - Isando
DGL HR
Please do not contact/ Email/ call any of the recruiters directly Should your CV be successful, we will be in touch Thank you If we have not contacted you after 2 weeks, please regards your application unnsucessful South Africa's leading Car Rental Group is seeking a well-seasoned Recoveries Claims negotiator MVA (Motor Vehicle Accidents) Core purpose of the role: To settle third party claims/recover from third parties so as to limit expenses and contribute positively to the profitability of the organisation. Location: Isando, Johannesburg (office based position) Salary: R23 000 per month plus benefits (pension and medical aid contribution) EE Candidates only Requirements Academic Qualifications Matric Valid Driver's license Relevant post matric qualification (advantage) Work Experience 2-3 years related experience Claims recoveries experience (MVA - Motor Vehicle Accident Claims) Apportionments Claims negotiation Uninsured insurance collections Knowledge Insurance industry knowledge Working knowledge of settlements Knowledge of vehicle parts Basic legal knowledge including Motor law (advantage) Skills Computer, technology and systems skills (basic MS Office) Well-developed communication skills to negotiate with third parties Developed internal resilience (EQ) and interpersonal skills Developed written comprehension and reasoning skills Developed numerical checking and reasoning skills Broad solutioning and problem solving skills Spatial reasoning skills Personal Attributes Attentive to detail Preference for planning and organising Focus on getting things done Concern for working within parameters Concern for communicating clearly Focus on convincing and persuading Remain resilient with stress and pressure Focus on analyzing and solving problems Important: Preference for thinking practically Focus on initiating action Appreciation for challenging others with respect Preference for team working Competencies Examining information Convincing people Showing composure Meeting timescales Checking things Following procedures Managing tasks Important: Documenting facts Interpreting data Adopting practical approaches Challenging ideas Team working Key deliverables and outputs Strategic/Financial Payment Process Request payment from finance department and receive proof of payment within 15 working days. Payments received from third parties must be reconciled with the cash book and an allocation request sent to Finance daily (recoveries) Ensure that all liability refunds due to customers are requested on a daily basis. Operational Diary planning Accept new claims from Claims Administrators at beginning of every day. Attend to all files on daily diary and ensure that all overdue files are attended to. View and action files daily. Update files with progress comments daily on Natural File preparation Determine if all documentation is accounted for, if not requested from Administrator Send requisition letter to the third party/draft and send a letter of demand to third party. Appoint assessor based on merits of the third-party case (quantum >R10 000) Update liability codes as per current status of the case Assess file for possible breach and prepare same, then forward to National Damage Admin Supervisor Settlement Assess merits of the case, determine degree of liability and settlement calculations/quantum calculations. Prepare settlement proposal. Refer all settlement offers received for approval to Claims Manager Negotiation Draft settlement offer and send to third party If settlement is accepted by third party, request payment upon signed release. If settlement is rejected, negotiate terms and conditions with customer. Draft letter of demand based on quantum calculation and negotiate settlement with third party based on merit assessment. Litigation Prepare a litigation file and refer the file to Manager for approval (recoveries) Receive and hand over summons to Manager. Acknowledge receipt of summons to Attorney Determine if all documentation is accounted for in file if none requested from Attorney. Obtain authorisation for revised settlement from Claims Manager & Supervisor Send revised settlement advise to 3rd party Attorney. Receive signed revised settlement advise from third party and request payment upon receipt. If rejected, review the cost effectiveness of appointing an Attorney. If cost effective, obtain authorisation from Claims Manager & Supervisor to appoint Attorney. Hand over file to Attorney Follow up on case progress with Attorney monthly Reports Compile report/s monthly and submit on last working day of the month (Range: new and closed files, adjustments, settled cases, cabinet listings) Stakeholders (internal & external customers, suppliers, shareholders, communities) All correspondence is acknowledged. All queries and complaints are actioned. Attend all team huddles and meetings as scheduled Internal and External Stakeholders The role requires close engagement and collaboration with key internal and external stakeholders Internal Stakeholders Finance Team External Stakeholders Attorneys, Third Parties R23 000 per month plus benefits (pension and medical aid contribution)
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