Client Service Consultant - Roodepoort R10 000pm - Roodepoort
Intelleto Ltd
To provide face to face service to customers / members that visit the clients offices and to deliver on the scheme service level agreements to ensure the required customer focus standards are delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance is maintained at the required standards Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary Financial Management Contribute to cost savings within the department to assist with financial goals and targets Operating Model Engage with clients to ensure swift resolution of queries and provide required customer service Provide specific, factual and correct progress or feedback to all stakeholders Take ownership of all queries, preassessments, submission of claims and printing of membership cards Meet delivery objectives through working with other team members within and linked to the department / project Resolve operational performance variations and problems and escalate unresolved issues to higher levels Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery Operational Implementation of Strategy Keep up to date with operational changes implemented in response to important external influences Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement Operational Leadership Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives Engage in development, coaching and mentoring Support transformation through valuing diversity Behave in alignment with the Afrocentric values Stakeholder Management Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buyin Generic Objectives Specific deliverables: Operating Model: -Engage with clients to ensure swift resolution of queries and provide required customer service -Provide specific, factual and correct progress or feedback to all stakeholders -Take ownership of all queries, pre -assessments, submission of claims and printing of membership cards 1 - 2 years relevant Healthcare Industry, customer service experience Matric, relevant qualification R10 000 per month
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