Client Service Manager - - Cape Town City Centre

Key Responsibilities:

Strategic Leadership: Spearhead initiatives, integrating them seamlessly across operational teams. Cultivate a culture of customer service excellence and drive strategic directives from the Senior Management Team.
Team Management: Optimize team productivity through workload delegation and cross-training initiatives, enhancing overall efficiency.
Quality Assurance: Oversee quality control measures, ensuring compliance with regulatory standards and operational excellence. Drive continuous improvement efforts within the team.
Performance Monitoring: Track team performance metrics, utilizing insights to enhance productivity and foster personal development.
Regulatory Compliance: Ensure adherence to company processes and procedures, maintaining a deep understanding of risk management frameworks.
Continuous Improvement: Drive ongoing improvements, striving for operational excellence and error eradication.

Requirements:

2 years experience in the offshore financial industry or similar, complemented by management training/qualification.
Exceptional verbal and written communication skills, essential for effective engagement with clients and colleagues.
Proficiency in IT and organizational skills to ensure operational success.
Commitment to service delivery excellence and personal/professional development.
Ability to uphold impeccable ethics as is essential in a regulated environment.
Innovative thinker with the ability to drive organizational advancement through innovative solutions and new ways of working.

Please note that this role is office-based, with no option for hybrid working. If you're ready to make a significant impact and thrive in a fast-paced environment, apply now! Apply Now

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