Client Support for US Healthcare Account (Medical Billing) - - Johannesburg

Our client is in search of an experienced Medical Billers to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritise employee satisfaction and work-life balance. They pride themselves on creating a culture focused on long-term success and life-long learning. They're looking for a team player who is ready to contribute to their mission, just like you!

Account specific roles and responsibilities:

Perform eligibility and benefits verification for treatments, hospitalisations, and procedures.
Reviewing patient bills for accuracy and completeness and obtaining any missing information.
Following up on unpaid claims within the standard billing cycle timeframe.
Calling insurance companies regarding any discrepancy in payments if necessary
Identifying and billing secondary or tertiary insurances.

Job Description:

Provides customer support through different communication channels (phone, email, chat).
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements

At least 1 year doing medical insurance and claims
Experience supporting a client for medical claims, benefits, eligibilities, denials, appeals
Knowledge in US Medical Billing (Medicare and Medicaid)
Excellent verbal and written English skills
Amenable to work from 3:00 PM or later
Has stable internet connection and ample working space to work from home
Has back-up internet connection
Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.

What can we offer you?