Commercial Underwriter Lead - - Cape Town City Centre

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EMPLOYMENT TYPE : Permanent
SECTOR : Insurance
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

Minimum of 5 Years experience in Commercial Underwriting
Minimum of 2 3 years team leader experience in a similar role
Industry relevant qualification
RE5
FAIS compliant

DUTIES:

Financial:

Take proactive measures to minimize cancellations and mitigate financial losses
Ensure and contribute to minimisation of general expenses

Client:

Ensure timely, accurate, and professional communication with all stakeholders, including clients, Account Executives, and insurers
Develop and implement strategies to enhance client engagement and service delivery
Work to meet client satisfaction targets while adhering to company standards

Business Processes:

Guide and support the Commercial Underwriting team towards achieving goals and maintaining standards
Provide guidance on underwriting practices and ensure compliance with regulations and company policies
Address client complaints promptly and optimise staffing to improve efficiency
Generate reports, conduct quality assessments, and take corrective action to uphold quality standards
Assist in developing training materials and procedures to enhance team performance.
Adhere to company standard operating procedures performing the following processes on client portfolios (but not limited to):
- General client
- New business
- Renewals
- Endorsements
- Re Broke
- Age Analysis
- Cancellations
- Refunds
- Invoicing
- Client retention
- Filing and record keeping
- Participating in ad hoc projects