Communication Centre: Support Manager - North Johannesburg
Humankind Group
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams. Decision Making: Prioritize tasks, analyze data for informed decisions, and manage workflow efficiently. Managerial Functions: Oversee performance management, recruitment, and general people management. Coaching & Training: Provide ongoing coaching, identify training needs, and develop team members through structured plans. Qualifications and Experience: Matric/Grade 12 Relevant financial qualification and completion of Regulatory Exam 1 3-5 years of Investment experience with strong product and process knowledge Proven Call Centre management experience preferred Key Competencies: Client-focused with strong communication skills Ability to drive results and cultivate innovation Relationship building and client service orientation Analytical thinking, problem-solving, and leadership skills Proficiency in multitasking and working independently moiponefeliciagmail.co.za
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