Complaints Manager - Central Johannesburg
FreeRecruit
Qualification / Experience Matric, with Tertiary qualification in legal studies, LLB/LLM Solid track record within a client service/client complaint environment Higher level managerial experience essential Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic and/or other) to keep clients informed on progress in resolving their complaints Creating preventative & proactive methods of resolving complaints Determining the root cause of the failure and recommend corrective action Creating a system to generate statistics to: Determine why complaints are received & to quantify impact Establish trends and set up alerts Create a tracking system to assess which channels have been used to resolve complaints Monitor number of clients retained after resolving a complaint The post Complaints Manager appeared first on freerecruit.co.za .
Apply Now
Facebook
WhatsappRelated Jobs
Senior Journey Designer/Team Leader – Johannesburg - Central Johannesburg
FreeRecruit
...
YouTube Analytics/ Channel Growth Manager (JB4353) - Central Johannesburg
FreeRecruit
...