Customer Experience Centre Manager - - Centurion

Minimum Requirements:

Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
Business Administration / Management / Communication / Operations Management Degree
Clear Criminal and ITC Records
Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term software
Minimum 10 Years Call Centre Management Experience
Background in Insurance and/or Emergency Assist industry

Skills and Attributes:

After Hours Availability (24/7 Customer Experience Centre)
Ability to adapt to a growing department
Bilingual (English and Afrikaans)
Strong leadership
Excellent oral, written and interpersonal communication skills
Customer-centric mindset
Emotional intelligence
Strong conflict handling ability
Strong problem-solving ability
Analytical skills
Strong understanding of statistics and reporting and take actions accordingly
Attention to detail
Time management
Verbal reasoning
Ability to work under pressure
Excellent level of knowledge/expertise related to products
Strong understanding of CEC operations
Demonstrate ability to work well in a team as well as independently
Strong confidentiality and morals

NB: Please note that only shortlisted candidates will be contacted. Should you not hear from HR Department at CLC within two weeks, kindly consider your application unsuccessful. Apply Now

Share this job with someone you think should apply!