Minimum Requirements:

Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
Clear Criminal Record
Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term software
Minimum of 5 years experience in call centre/customer care environment
Minimum of 2 years working experience in an insurance or related industry
Minimum of 2 years experience in a Leadership role

Skills and Attributes:

Lead by example in terms of following processes
Bilingual (English and Afrikaans)
Verbal reasoning
Punctual & well groomed
Patient
Ability to work under pressure
Ability to effectively deal with conflict
Excellent oral, written and interpersonal communication skills
Exceptional listening and analytical skills
Excellent level of knowledge/expertise related to products
Strong knowledge of customer care processes and techniques
Strong understanding of CEC operations
Good problem-solving ability
Demonstrate ability to work well in a team as well as independently
Dedicated to providing exceptional customer service
Exceptional writing, spelling and grammar skills
Strong confidentiality and morals

NB: Please note that only shortlisted candidates will be contacted. Should you not hear from HR Department at CLC within two weeks, kindly consider your application unsuccessful. Apply Now

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