Customer Service Agent - Cape Town City Centre
Job Description
We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels.
Key Responsibilities
Requirements
We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels.
Key Responsibilities
- Query Handling (Inbound/E-mail/Webchat/etc.)
- Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
- Liaising with internal/ external parties to resolve customer queries
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
- Provide accurate information to customers
Requirements
- Experience working within the UK/USA market is advantageous
- Previous experience in E-mail & Webchat support/Omnichannel environment
- A Matric Certificate or equivalent qualification
- Proficiency in English is an essential requirement
- Neutral accent
- A minimum of 1- 2 years customer service experience in dual-focus capacity
- Must be able to work shifts
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