Customer Service Agent Roodeport - South Africa
InspHired Recruitment Solutions
Our client in the Hospitality Supply industry is currently looking for a Customer Service Agent , in Johannesburg. rocess all customer transactions accurately and timeously. Manage orders from entry to finalisation. Manage all customer feedback requirements regarding Order Status, Backorder Reporting, and general inquiries in adherence to all policies and procedures. Develop positive relationships with customers and provide professional Customer Service and Support. Foster relationships with internal colleagues and relevant business departments. Use initiative and be proactive in resolving customer queries promptly. Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution. Grade 12/Matric equivalent. Qualification in Sales – distinct advantage. Previous experience in a Customer Service department and/or a call centre (distinct advantage). Excellent communication skills (both verbal and written). Excellent command of the English language. Data capture accuracy and attention to detail. Ability to manage customer's expectations. Customer focused – ability to excel in the provision of service. Energetic/shows initiative and have ability to work under pressure. Ability to consistently deliver quality service even when under pressure. Time management skills and self-starter. Product application knowledge of catering equipment an advantage. Computer literate (SAP, Microsoft Office packages including Outlook). Excellent listening skills. Problem solving ability. Team player. Vibrant and energetic. R15 000 – R20 000 per month provident fund and medical aid.
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