CUSTOMER SERVICE RELATIONSHIP REPRESENTATIVE / ADMINISTRATOR R34K - Lanseria
Kay Solomon Recruitment
This position is mainly responsible for preparing, monitoring and updating cost estimates; invoices and sale orders. This position will require the individual to maintain the integrity of the Company's reputation by ensuring that all Customer requests are executed in a timely and professional manner. Prepare and revise detailed cost estimates and invoices. Complete sales orders, posting. Monitoring and updating engine tracking. In-house nozzle exchanges (invoices). Repair and return of accessories (invoices). Creating Inspection Packages for minor work scopes and recording and maintaining open customer PO's. Managing rental engine transactions. Preparing Customer Sales Force entry documents. Validating Customer details on SA Menu and Sales Force. Loading new Customer Details. Preparing Technical Data requests and submitting to the Compliance Department for authorisation. Assisting the Service Centre department with the opening of order tasks and work orders, as well as communicating any changes to the client. Arranging and coordinating travel arrangements for employees, this includes flights; accommodation, etc. Assisting Warranty Manager with administration. Client liaison. General administration. Provide assistance and support to the Customer Service Department. Perform all other duties as required to ensure departmental efficiencies. ESSENTIAL: Minimum of a Grade 12 qualification with post-secondary education [ideally an Accounting qualification]. Minimum three (3) years working experience in an Accounting, Internal Sales, Customer Service related environment Sound Knowledge of Microsoft applications (Microsoft Word, Excel and integrated systems] Strong mathematical skills. Ability to work autonomously and flexibly. Excellent interpersonal, written and verbal communication skills. Pro-active and self-motivated. Excellent planning and organisation skills to meet deadlines. Excellent attention to detail. Co-operative and supportive team player. Strong problem solving skills Ability to multi-task on various inquiries and requests. Strong technical learning ability. Desirable: Technical aviation industry experience R34k pm
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