Engagement Coordinator Johannesburg - Adumo - Johannesburg

We are looking for a Customer Engagement Coordinator to join the team. Successful Client Programme Setup and Administration on platform Accurate and timely setup of all client programmes on the adumo Engage platform, in line with the client requirements (Programme Setup) Works with Product Specialist to administer and maintain client programmes to ensure programme and client success Knowledge of all platforms used in the delivery of Customer Engagement programmes, including (but not limited to): Salesforce, Engage admin and merchant portals, 3rd Party SP Portals, BI & Reporting tools, billing, etc Communication, Coordination and Optimisation of Client Onboarding Attends weekly onboarding / fulfilment stand ups Coordination and alignment with internal teams throughout onboarding, implementation and fulfilment of client programme Clear communication with client and sales / account manager throughout onboarding process to ensure management of expectations Efficient Processing & Fulfilment of Client Orders Monitors CE Order cases and queues Receives and accurately processes orders for new and existing clients Day to day contact with designer, card suppliers and 3rd party vendors Tracks, follows-up and ensures timely fulfilment of all orders End-to-end management of design, order and procurement process, including ensuring orders are billed Programme Administration, Support and Escalations Monitors CE support escalations, cases and queues Attends to and actions all programme administration requests on behalf of clients Works with 1st and 2nd line support to ensure timely response and resolution of client issues Escalates any technical or product issues to 3rd line support as required Optimisation and Efficiencies Ensures efficiency of implementation, administration and support for platform and services Reduced turnaround times for orders Improved ticket response times Drives reduction in customer tickets Process optimization Drives digitization of the customer journey Leadership, Ethics and Values Demonstrates leadership by conveying a strong sense of commitment to values and strategic objectives. Inspires and engenders enthusiasm to participate in the Company focus - encourages shared commitment to Company objectives. Matric (NQF Level 4) Relevant Degree in IT, Business or Marketing (NQF Level 7) advantageous 2 Years admin or support experience in a Fintech / IT service management company Intermediate knowledge using Internet, Outlook, Word, Excel, PowerPoint Salesforce experience Apply Now

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Engagement Coordinator Johannesburg - Johannesburg

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