You will play a pivotal role in shaping the collaboration between humans and machines, leading the charge toward a digital-human hybrid future with Conversational AI. With their industry-leading AI solutions, we empower companies worldwide to foster deeper human connections with their customers, employees, suppliers, and partners. Your mission will be to train their Conversational AI to be a digital employee, unleashing human creativity and delivering unparalleled business value. Map out the conversational interaction between users, our Conversational AI, and back-end systems and APIs. Collaborate with high-profile clients across industries to understand business processes and customer pain points, providing guidance and recommendations. Facilitate and lead discovery sessions and interviews with clients to uncover insights and opportunities. Review client chat logs, transcripts, recordings, and research to enhance implementations. Develop conversational copy, crafting dialogue that humanizes Conversational AI interactions. Assist in training various aspects of Conversational AI to improve natural language understanding. Work closely with cognitive engineers to refine conversation flow and suggest process enhancements. Drive continual process improvement, measurement, and benchmarking, with the aim of scaling solutions across industries. Apply and maintain consistency in content standards and best practices. 4-7 years of experience in user experience or digital content roles. Demonstrated success in delivering user flows, storyboards, or content strategy. Experience with new and emerging technologies such as AI, IoT, and VR. Proven track record of working directly with clients and senior leaders. Exceptional communication and presentation skills. Ability to manage multiple tasks and competing priorities within tight deadlines. Strong writing or editorial experience. Apply Now

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