To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (KwaZulu-Natal). Ensure ultimate customer satisfaction for both internal and external clients. Prerequisites: • Based in KwaZulu-Natal (Area will be discussed in interview). • Reliable motor vehicle. • Valid driver's license. Essential Job Functions: • Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area. • Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim. • Analyse the practices to determine needs that we would be able to assist with. • Assist with Financial Assessment discussions. • Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices. • Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective handling of any client complaints regarding the VeriClaim system. • Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously. • Ensure that new practices have been booked for training. • Providing all relevant parties with weekly appointment schedule/calendar (as per objectives). • Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives). • Visiting of allocated practices at the required coverage and frequency as per the customer classifications. • Assisting with system upgrade testing as required. • Assist the Sales Consultant with VeriClaim demonstrations as needed. • Maintaining a current working knowledge of all healthcare related issues and regulations. • Maintaining a up to date level of expertise on VeriClaim and all latest enhancements. At least 1-year VeriClaim experience. Previous experience working in a customer facing department would be anadvantage Skills and Functional Requirements: • Excellent understanding and working knowledge of all functionalities on VeriClaim. • Effective training and facilitation techniques. • Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident, positive, and enthusiastic approach to work. • Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations. • Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused. • Excellent problem-solving skills. • Analytical thinker. • Competent in Microsoft, Word, Excel, and PowerPoint. • Excellent command of spoken and written English. • Expert Knowledge of the Private Medical Aid industry. Apply Now

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In-Field Support Consultant (KwaZulu-Natal) - eThekwini

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