Integration Specialist - Contract - - Sandton

Our Client a Global Tech firm is seeking n Integration Specialist to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.

Key Roles and Responsibilities:

Operates and maintains the overall IT infrastructure of the business unit to ensure stability, integrity, and operation efficiency
Monitors, maintains, supports and optimises all aspects of the network and systems

Knowledge, Skills and Attributes:

Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations standard compliance
Ability to develop and maintain the operation framework, including process, procedures, and compliance
Strong customer service focus
Strong communication skills and ability to prepare structured, and relevant communications to operations leaders
Ability to work in a fast paced and deadline driven environment
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Ability to quickly become proficient in delivery processes and related systems
Demonstrated strong ability to analyse, design and improve operations processes
Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
Resolves and assesses a wide range of issues in creative ways and suggests variations in approach

Academic Qualifications and Certifications:

Bachelors degree or equivalent in a relevant field desirable
ITIL intermediate (operational support and analysis)

Required Experience:

Seasoned level of experience in a similar role
Seasoned level of experience managing support in an organisation supporting enterprise IT customers
Seasoned level of client services / support management experience
Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals
Seasoned level of experience working in a team-oriented, collaborative environment
Seasoned level of experience of in-house / outsourced IT service delivery / management
Seasoned level of experience with in-house or outsourced service delivery and/or management
Seasoned level of experience of managing customer relationships and conducting service review meetings
Seasoned level of experience managing and developing service level agreements

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