Internal Account Manager Cape Town - Cape Town Region
Hustle Consulting Ltd
Customer Relationships Identifying and understanding role players in each assigned account Liaise between divisions and customers to efficiently communicate deliveries and ETA's feedback etc. First point of contact with the customer Portraying professionalism and confidence that delivers the ultimate in customer service o To build and maintain an active customer base to support the sales team Work closely with clients to develop online purchasing while maintaining relationships Account Planning Proactivity on sales by implementing an agreed sales strategy with the Account manager on named accounts Understanding of each assigned account, with the ability to give regular feedback Quotations should meet specifications as per requirement, thorough insight of specific account or department should be taken into consideration when quoting Specific objectives set for each account / ownership of account / understanding of individual Account's terms and conditions Support the rest of the sales team and develop new sales with all clients To capitalize on opportunities through negotiation of prices to achieve sales targets set by the Management team Maintain an agreed level of pro-active telephone contact with both existing and prospective customers Effectively deal with telephone enquiries requesting quotations for products, compiling information on the desired products or datasheets Maximize sales by continually expanding orders and up selling on all incoming and outgoing calls Liaise daily with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist o Cross-discipline team working Strong record keeping and follow-up on client feedback Driving time management and closely working with the brands to get active feedback on quotations. Cross-discipline team working Order Process - Consultative Selling Create quotations from requests received Ensure all orders received are entered into the system accurately Meet and exceed the agreed SLA's on quoting and deliveries Ensure a consistent closure rate within appropriate timelines Follow up on warehouse until in production and to delivery Account Managers to be cc'd on all correspondence on their accounts o Ensure all quotations are followed up Client Communication Ensure that all customer complaints, issues, and queries reach a successful and appropriate conclusion Maintain daily minimum of outgoing sales calls to the clients, follow-up and close Activity Reporting Processing of relevant orders, delivery notes / collection notes, back orders, ETA's, and feedback communication Filing of relevant documents Follow up of queries, quotations, deliveries, payments timeously Provide management with sales on hand reports timeously on a weekly basis Follow the sales management tools implemented and adhere to changes as requested Matric is essential and a tertiary qualification will be an advantage Relevant Tertiary Qualification in Sales or Marketing 2 to 3 years IT distribution experience, in the sales support role Own transport and valid driver's license Good time management and well organized i.e. deadline driven, able to plan and prioritize a high workload Above average computer literacy in MS Word, Excel, Outlook and PowerPoint R25 000 OTE
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