It Intern Midrand - Midrand
Advanced Projects & People
The main purpose of the role is to allocate, monitor and manage calls received for support and ensure completion of the service within the clients SLA. Updating the call logging system. Scheduling and following up with the Technicians. Coordinating and managing calls. Updating the daily, weekly and monthly dashboard. Compling a breakdown of calls to the team or when requested. Escalating calls to management. 6 months to 1 year experience with an IT admin support environment. Diploma/ Degree in Information Technology or relevant qualification.
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