Purpose of the job:

To Ensure Network Stability and Uptime
To manage the local networking environment ensuring that it is pacthed and supported.
Support wider IT infrastructure for remote sites.
Provide End User Support
Monitor IT environment pro-actively.
Ensure IT Policies and Procedures are up to date and followed.
Lease and Manage 3rd Party Service Providers
Manage IT Projects for New Deployments are IT Infrastructure Changes
To manage the country South African IT
Work with the wider IT team providing assistance and administration to deliver group initiatives.
Manage a Junior 1st Line member of the team.

Accountabilities

Main Functions

Build and configure PC and Laptops
User set up (delegated)
System Monitoring
Add and remove phones into the environment.
Local hardware and software upgrades
Manage local suppliers.
Server updates
As senior System Administrator:
Design IT infrastructure and Topologies.
Configure and build PC's and laptops.
System monitoring and management
Design and implement call flows.
Analyse new hardware and software and recommend upgrades.
Manage local and company wide third party suppliers.
Manage VM Server Platforms
Operate at a 3rd line level.
Identify and provide root cause analysis to issues.
Work with the business to understand requirements and help convert them into solutions.
Keep local device firmware up to date.
Remediate vulnerabilities as per regulatory requirements.
Ensure service remains in line with PCI requirements.
VMware
Networking / switching administration (Aruba / watchguard)
Administering resources residing within Azure
Overseeing local backups are completed (Azure MABs)
Meraki Wi-Fi administration
Make known suggestions / recommendations for improving service.
Contribute to local and remote projects as required.

Secondary Functions:

Key skills / Competencies:

High competence in IT Procedures and Network Architecture
High proficiency in MS Office, specifically Word, Excel, and Outlook
Sufficient level of numeracy and high level of literacy is required (communication by e-mail)
Very good communication skills
Very well organised and able to multi-task
Very good time management skills - able to prioritise and understand what is urgent.
High competence in IT Audits
Exceptional administration skills - attention to detail important

Educational Qualifications: