Junior Developer - - Johannesburg

Duties and Responsibilities

User Support for all business applications

- Sales Logix

- Sage X3

- Integrations

- MS Office

Development and monitoring of integration between operational and financial systems
Translate business requirements into system functions and features and facilitate the creation of user requirements specifications
Design, develop, test, and implement new features and changes to current functionality to business applications as per user requirements
Design, develop, test, and implement reports
Develop end-user training material for business applications
SQL queries, stored procedures, functions, views, database design, SSRS, and working with data structures
Update and document technical processes/procedures
Data analysis
Troubleshooting: Identifying and resolving technical issues with software applications, including debugging, and diagnosing problems
User Support: Assisting end-users with questions, problems, or errors encountered while using applications, often through helpdesk ticketing systems or direct communication
Installation and Configuration: Installing, configuring, and maintaining software applications and related components to ensure they function correctly and efficiently
Maintenance: Performing routine maintenance tasks such as updates, patches, and upgrades to keep applications running smoothly and securely
Documentation: Creating and maintaining documentation such as user guides, troubleshooting procedures, and system configurations to aid users and fellow support staff
Training: Providing training and support to end-users and other support personnel on how to effectively use software applications and troubleshoot common issues
Coordination: Collaborating with the teams to address complex issues or implement changes to systems and applications
Monitoring: Monitoring system performance and usage metrics to identify potential issues or areas for improvement proactively

Knowledge / Experience / Skills / Abilities

Above average verbal and written communication and listening skills
Ability to withstand pressure and provide the organization with above average services. Communication Skills: Effective communication skills are essential for interacting with end-users, colleagues, and other IT teams
Problem-Solving Abilities: Must be adept at analyzing complex problems, identifying root causes, and devising effective solutions under pressure
Customer Service Orientation: A strong customer service mindset is crucial for providing excellent support to end-users. be patient, empathetic, and responsive to user needs and concerns

Qualifications & Experience

Undergraduate degree/diploma in Computer Science / software engineering / or related field
Programming skills that include knowledge of:

- MS SQL database - Transact SQL (stored procedures / queries / views)

- Any programming language C#, C++, Visual Basic, Java, Python etc.

- Web development (HTML, CSS)

Report writing skills Crystal Reports, SSRS, Power BI
Working knowledge of Microsoft Windows operating systems, Microsoft Windows server technology and security
Knowledge of financial accounting (double entry or debits and credits)
Hands on experience using a computerized accounting system (e.g. Sage X3, Accpac, Pastel, MS Dynamics, SAP etc.

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