Junior Engineer Johannesburg Metro - South Africa
Ntice Sourcing Solutions
MULTi, a communication and technology solutions company, has a permanent vacancy for a Junior Engineerbased in Johannesburg, Gauteng The successful candidate will report to the Service Desk Team Leader PLEASE NOTE: Only candidates who reside in the Johannesburg and surrounding areas will be considered. Duties and Responsibilities: Resolve incidents remotely Load, setup and customize software/hardware and install PC's, Printers, and peripherals Hardware & Software fault diagnoses and problem solving on PC's Printers and peripherals Fault diagnosis and problem solving Load, setup and provide basic administrative support on Windows 7, Windows 8, Windows 10, Windows 11 Load, setup and provide basic administrative support on Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 Have a basic understanding of VoiP and SIP (beneficial) Participate in Customer IT projects Adhere to internal Administration & Operational processes Provide accurate and comprehensive Ticket Notes Ensure Documentation is produced and updated as required Participate as part of a team and individually Available to work after-hours if required Ability to identify and escalate incidents accordingly Minimum Requirements: Education: Matriculation (Compulsory) MCSE or equivalent diploma (Compulsory) MCP (Advantage) A and N (Advantage) Experience: 1 Years' Experience in the IT industry. (Desktop Support) Desktop Hardware, Software (Microsoft Products) and Windows operating systems. Peripheral installations and fault diagnosis Basic Understanding of Windows 7, Windows 8, Windows 10, Windows 11 Basic Understanding of Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 Basic Understanding of LAN cabling and network topology (Ethernet) Basic Understanding of SIP and VOIP (advantage) Experience with hardware/software PBX's (3CX Beneficial) CRM/PSA/ticketing system is beneficial Other Requirements: South African Citizen Reliable transport compulsory Fully Bi-Lingual Presentable with strong people skills Contactable references No criminal record and clean credit check Must be well organized, have good oral and written communication skills, leadership skills and a commitment to customer service Self-motivated with the ability to work with minimal direction Ability to handle confidential matters, set priorities, work well under pressure with attention to detail Salary: Basic between R10 000.00 - R20 000.00 per month Medical Aid KPI bonus Provident Fund Contribution Training Junior, Engineer, IT, MCSE
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