Manager Services Gauteng - University of Pretoria - South Africa

DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES TRAINING MANAGER (IT) PEROMNES POST LEVEL 8 The successful candidate's responsibilities will include, but are not limited to: Operational training management: Refine and optimise the annual ITS training plan; Design, develop, and deliver training programmes and individual classes; and present instructor-led and online training sessions; Develop and deliver new courses for new and existing ITS solution, including all course materials, exercises, and skills evaluations; Review training materials and documentation and keep them up to date; Create and communicate training schedules in consultation with Management; Establish and maintain a database to track training participants' status and results; Create and administer training event feedback mechanisms. Analyse results, make recommendations for training improvement, and integrate changes in curriculum and/or courses; Communicate software problems and issues to software development and support teams; Make recommendations for service improvement plans, and ensure actions are followed through to completion in a timely manner; Assist the Deputy Director: IT Strategic Support and Client Service to advance the University's strategic objectives through IT initiatives and operational activities; People management: Effectively manage staff to delivering IT training service to users; Ensure that individual performance measures/agreements are in place; Coach and mentor staff to achieve agreed performance target,s and develop a training and skills development plan for staff; Conduct performance reviews with staff as per the Performance Management Policy; Engage in regular team meetings with staff; Communication and teamwork: Be an ambassador for IT, working across the business to provide communication on IT matters and build relationships with other teams to ensure dialogue between departments; Build and maintain strong and productive relationship with stakeholders; Collaborate with the HR and other training departments on training matters; Communicate to senior ITS management about discrepancies in the current training standard offered and the user needs.; Advise end users on any identified training gaps, and play an active role in relevant ITS projects; Training planning: Coordinate ITS staff training, including determining needs and objectives, obtaining quotes, obtaining, approval and procuring the training; Create, administer, analyse, and report on end user needs assessments and skills assessments; Develop and coordinate an overall training curriculum for end users of all levels; Assess, recommend, and purchase courseware packages (as and when needed), and support development of appropriate courseware tools; Participate in identification and recruitment of instructors and external course providers for specialised training needs; Conduct research into computer-based training products and services in support of development and purchasing efforts; Provide asset management for the IT Training Section, in consultation with the Finance Department; Information security management and governance: Co-operate in compilation, testing and execution of the information governance and disaster recovery controls; Document processes, procedures, policies, standards, and the application of best practice in the IT Training Section; Collaborate in the cyber security awareness activities of ITS; Establish and maintain a compliant environment through the conformance to legislation and UP rules; Ensure compliance with health and safety policies and procedures to maintain a safe workplace. MINIMUM REQUIREMENTS: Relevant Bachelor's degree/BTech Degree/NQF level 7 qualification; Three years' experience in: Staff development; IT training; Adult learning principles, methodologies, and course design techniques; Managing staff.; Train the Trainer certificate; Microsoft Office certification; ITIL certification; A valid drivers' licence. REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES): Knowledge of: The various administrative tasks that are associated with training and development; Trends in ICT; Enterprise and desktop applications; How adults acquire and use knowledge, skills and attitudes. Understanding the individual differences in learning; Policy drafting; Training need analysis; Various applications and hardware used by the University; Technical competencies: Writing skills; Presentation skills; Knowledge of Oracle Enterprise Systems, Microsoft software and systems; Training facilitation skills; Preparing of assessment forms and scoring guides to evaluate tasks and skills; Proficiency to train in English; Behavioural competencies: Active Listening Excellent interpersonal skills, with a focus on motivational skills and positive attitude; Ability to present ideas in business-friendly and user-friendly language; Good analytical and problem-solving abilities; Very strong customer service orientation; Ability to work in a team-oriented, collaborative environment; Ability to absorb new ideas and concepts quickly. ADDED ADVANTAGES AND PREFERENCES: Honours Degree in IT/Education with a specialisation in ICT; Master Trainer certificate; A total of five or more years of experience in: Staff development; IT training; Adult learning principles, methodologies, and course design techniques; COBIT certification. The annual remuneration package will be commensurate with the incumbent's level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium. Apply Now

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Manager Services Gauteng - South Africa

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