Manager Western Cape - Western Cape
Job Crystal
Frontshop Manager - Western Cape Medirite Plus Lydenburg is seeking a dynamic Frontshop Manager to join our dedicated team in delivering exceptional healthcare services and products. Duties will include: • Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialised health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room. • Minimizing shrinkage and wastage. • Maintain replenishment process throughout the day to ensure excellent on-shelf availability for customers. • Maintain standards of shop floor presentation and on-shelf pricing. • Executing all pricing and product promotions. • Meeting and exceeding customer expectations. • Meeting monthly targets (sales/profit). • People Management. Job Objectives 1. Sales maximization • Consistently maximize branch gross profit through effective management of key gross profit drivers. • Maintain stock holding days and stock ordering within required parameters. • Maintain 100% consistency and adherence to stock price changes. • Take corrective action to address sub-standard sales staff performance. 2. Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses) • Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage. • Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports. 3. Branch sales reporting • Provide timely and accurate reporting to the Regional Retail Manager. • Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these. 4. Effective merchandising and stock availability assurance • Ensure that the branch is merchandised according to company layouts and standards. • Promotional displays are erected and placed as per buyers', suppliers and company requirements. • In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs). 5. Meeting customer expectations • Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization. 6. People Management • Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards. • Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner. • Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner. 7. Housekeeping, health and safety, and compliance assurance • Comply with hygiene and housekeeping standards at all times. • Consistently adhere to audit and required legislative standards and statutory requirements. Qualifications • Grade 12 qualification Experience • At least two (2) years of retail sales management or supervisory experience. Knowledge and Skills • Excellent communication and interpersonal skills. • Sound numeracy and retail sales skills. • Bilingual, preferably fluent in Afrikaans and English. • Competent in supervising others and leading others, as well as in administrative tasks. • Excellent customer service skills. • Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers). • Knowledge of supply chain and merchandising standards and principles. • Knowledgeable of regulatory requirements of various Money Market Transactions. • Sound knowledge of safety regulations and hygiene standards. • Branch-specific retail systems (e.g. ShopPos; OBS). • Handling of payments (processes and procedures). Monthly Salary: Market related
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