Private Game Reserve Manager - Warmbaths

Responsibilities:

• Operations Management: Oversee all aspects of lodge operations, including guest services, housekeeping, maintenance, and security.
• Guest Experience: Ensure that guests receive exceptional service throughout their stay, from arrival to departure, and address any concerns or requests promptly and professionally.
• Conservation Leadership: Develop and implement conservation initiatives to preserve and protect the reserve's natural habitat and wildlife.
• Staff Management: Recruit, train, and manage a team of staff, including guides, rangers, and hospitality personnel, to deliver high-quality services and experiences.
• Financial Management: Prepare and manage budgets, control costs, and optimize revenue streams to ensure the financial success of the reserve.
• Marketing and Promotion: Collaborate with the marketing team to develop and implement strategies to attract guests and promote the reserve's unique offerings.
• Health and Safety Compliance: Ensure compliance with health and safety regulations and industry standards to provide a safe environment for guests, staff, and wildlife.
• Community Engagement: Build positive relationships with local communities and stakeholders, contributing to social development initiatives and promoting responsible tourism practices.
• Environmental Stewardship: Monitor and assess the environmental impact of reserve activities, implementing sustainable practices and minimizing ecological footprint.
• Emergency Response: Develop and maintain emergency response protocols, including evacuation procedures and crisis management plans, to ensure the safety and well-being of guests and staff.

Requirements:

• Bachelor's degree or diploma in Business Management, Hospitality Management, or a related field.
• Minimum of 3 years’ experience in a management role within a 5-star lodge or luxury hospitality environment.
• Passion for wildlife conservation and sustainable tourism practices.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and negotiation skills, with the ability to build relationships with guests, staff, and stakeholders.
• Proven ability to manage budgets, analyze financial data, and drive revenue growth.
• Knowledge of South African wildlife, flora, and fauna, with experience in safari guiding preferred.
• First Aid and Firearm Competency Certificates
• Valid driver's license and clean driving record.

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