Receptionist Cape Town - Cape Town Region
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KEY ACCOUNTABILITIES 1. Reception and Hospitality Answer and direct phone calls: Listen to calls skillfully, taking down messages accurately, and transferring calls promptly to the intended recipient. Respond to emails and correspondence: Check and respond to emails and correspondence promptly, conveying important messages effectively. Greet and direct visitors: Welcome and direct visitors to the appropriate party. Maintain a tidy and inviting reception area and answer basic queries. Manage schedules and appointments: Schedule appointments, setting up virtual and in-person meetings. Manage meeting rooms and ensure that all attendees are notified of any changes. To ensure that all meeting rooms are clean and tidy before and after any and all meetings. Serving refreshments to guests and clients as requested. Keep records and maintain files: Maintain and update filing systems, schedules, rosters, and other databases. Ensure the security of the premises: They keep track of all visitors and their movements while on the premises, ensuring all necessary security protocols are followed. Perform administrative tasks: perform tasks such as ordering stationery, maintaining inventory, coordinating with vendors, and preparing reports as required. Demonstrate excellent customer service: Display superb customer service skills, always remaining friendly, and professional with all guests. 2. Facilities Play a critical role in ensuring that the office runs smoothly and efficiently. Ensuring the client space/office is always clean. Cleaning of all offices including boardrooms in the morning, afternoon and before close of business each day. Ensuring the kitchen area is clean and tidy (including dishes and dustbins). Ensuring that there is always clean cutlery, plates, cups and glasses. Ensuring boardrooms are clean and tidy pre and post meetings. Also assists with courier requests, photocopies, printing etc. COMPETENCIES AND ABILITIES REQUIRED Competencies Strong administrative skills Professional Verbal and Written Communication Self-Management Customer Relationship Management Problem Solving Attention to Detail Interpersonal Skills Organisational skills Deal with emergencies in a timely and effective manner, while streamlining office operations Personality Traits: Honesty and Integrity Trustworthy and Dependable Strong prioritizing skills Strong Work Ethic Customer Focused, Results Driven and Pro-active MINIMUM REQUIREMENTS Matric/Grade 12 Office Administration or Professional Receptionist Certificate / Diploma Strong Computer knowledge and experience, predominantly in MS Office Suite, in addition to Google Suite 2-5 years' experience as a Frontline Receptionist in a Corporate environment Tech Savvy, including Mobile Device capabilities of using third party applications, including but not limited to WhatsApp Salary – R 10 000
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