Essential Requirements:
- Matric or Post-secondary education in hospitality management, business administration, or a related field.
- 3-5 years experience in a similar role in a 5 star hotel.
- Proficiency in using reservation software and booking systems/Opera is essential.
- Proficient in Microsoft Office applications
Duties and Responsibilities: - Manage incoming reservation requests via phone, email, or online booking systems.
- Process reservation requests accurately and promptly.
- Assist guests in choosing appropriate room types and packages.
- Ensure all reservations are accurately entered into the hotel's system.
- Meeting or exceeding response time targets.
- Achieving optimal occupancy levels to maximise revenue.
- Provide excellent customer service by addressing guest enquiries and concerns promptly and professionally.
- Assist guests with special requests, such as room preferences, dietary restrictions, or additional services.
- Maintain a friendly and helpful demeanor to create a positive impression of the hotel.
- Liaise with other hotel departments to coordinate special requests or arrangements for guests.
- Communicate effectively with the front desk staff to ensure smooth check-in and check-out processes.
- Keep guests informed about any changes or updates to their reservations.
- Maximise revenue by upselling room upgrades, additional services, or packages whenever possible.
- Monitor room availability and make adjustments to
- Maximize occupancy and revenue.
- Implement strategies to optimise room rates based on demand and market trends.
- Maintain accurate records of reservations, cancellations, and guest preferences.
- Generate reports on reservation trends, occupancy rates, and revenue performance.
- Process billing and payment information accurately.
Should you not hear from us within 14 days, please consider your application as unsuccessful.
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