Reservations Consultant Camps Bay - Camps Bay
Tych Business Solutions
We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio through the Travel Support Channel platform. Property knowledge of all brands and products Maintain a high level of customer service Excellent written and verbal communication skills Assist in investigating and resolving customer complaints Promote and sell Hotel products and services using up-selling and suggestive selling techniques Quotations to be done accurately Confirmations and pro-forma invoices issued on time and according to procedure and payment schedules Follow up and hand over of all details of groups to property management and events to the relevant operations manager Accurately record and process reservations from all channels on to the OPERA system Booking of transfers Process amendments to reservations, e.g. extensions, early departures etc. Manage No Show's Dealing with special requests Liaise with credit and finance departments if credit approval is needed Follow up on provisional bookings Accept waitlist reservations, record and follow up on PMS Complete monthly OTA reconciliations Shifts will be determined by the requirements of the Support Centre and will include late shifts to 21H00 and weekends. Matric Accommodation certificate / Hotel School Diploma is advantageous Minimum 2 years experience in a similar position within the luxury hotel sector Familiar with the duties and responsibilities of the reservations department in a hotel Market Related
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