Reservations Supervisor - Cape Town City Centre
1.Responsible for supervision of Reservation and PBX personnel.
2.Responsible for answering calls in the reservation and PBX Que when needed
3.Contributes towards creating and maintaining the spirit and positive attitude of staff.
4.Responsible for the knowledge and implementation of Hotel policies and procedures.
5.Ensures accuracy in all reservation bookings and processed ticket sales.
6.Provides updated information for department.
7.Consistently monitors and controls call volume.
8.Available to all agents/operators for assistance during each shift.
9.Schedules breaks for the area.
10.Completes observations and performance evaluations in a timely manner.
11.Oversees response to department emails.
12.Enters daily information in supervisors pass down emails
13.Meets attendance and tardiness standards.
14.Be knowledgeable of and consistently follow Nugget policies and procedures
15.Performs work in a safe manner and always maintains a safe environment for fellow employees and guests alike.
16.Immediately reports unsafe conditions and employee or guest accidents to a Manager or Security.
17.Always Maintains a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
18.Other duties and responsibilities as assigned Apply Now
2.Responsible for answering calls in the reservation and PBX Que when needed
3.Contributes towards creating and maintaining the spirit and positive attitude of staff.
4.Responsible for the knowledge and implementation of Hotel policies and procedures.
5.Ensures accuracy in all reservation bookings and processed ticket sales.
6.Provides updated information for department.
7.Consistently monitors and controls call volume.
8.Available to all agents/operators for assistance during each shift.
9.Schedules breaks for the area.
10.Completes observations and performance evaluations in a timely manner.
11.Oversees response to department emails.
12.Enters daily information in supervisors pass down emails
13.Meets attendance and tardiness standards.
14.Be knowledgeable of and consistently follow Nugget policies and procedures
15.Performs work in a safe manner and always maintains a safe environment for fellow employees and guests alike.
16.Immediately reports unsafe conditions and employee or guest accidents to a Manager or Security.
17.Always Maintains a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
18.Other duties and responsibilities as assigned Apply Now
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