Retention Manager iKapa - South Africa
Xcede Group
Xcede Retention Manager Working for a digital bank revolutionising the financial industry. As the Retention Manager, you will play a crucial role in managing our customer lifecycle analytics and driving our monetisation strategies. Qualifications: 3 Years in a retention-related role Previous start-up experience beneficial Strong business acumen, executing programs to boost organisational growth objectives. Role and Responsibilities: Collaborate with the product team to improve app monetisation opportunities and increase Average Revenue Per User (ARPU). Utilise in-depth analyses to optimise customer experiences, boost retention, and satisfaction. Map the customer journey, identifying opportunities for enhancing customer delight and creating sticky experiences.
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