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EMPLOYMENT TYPE : Permanent
SECTOR : Food Production
BASIC SALARY : Market related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

Proven retail experience
Minimum Matric with mathematics
Hands-on experience with point of sale would be advantageous
Familiar with inventory procedures and stock take
Computer literate, (MS Word, Excel, Outlook)

DUTIES:

Communicate expected delivery dates and follow up with customers to ensure content delivery

Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed
Manage the day-to-day operations for the Store and Online
Assist with delivery routings for online
Check and manage adequate stock levels for the store and online
Manage shop with all incoming calls and walk in customers
Assist with regular stock takes in store
Assist when required with processing and track online orders from back end to automatic sales order to invoice
Ensure all orders are packed in a timely manner
Ensure paperwork is completed correctly
Follow up immediately on customer queries and complaints, resolve through excellent customer service
Consistently meet the stores sales goals
Assess customer needs and provide assistance and information on product features
Assist all customers in the store and answer their queries
Achieve stores sales targets on a monthly, quarterly and yearly basis
Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times
Remain knowledgeable on products offered and discuss available options
Process point of sale purchases
Handle return of products
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing store designs etc.)