Senior Solutions Architect Pretoria - Pretoria
Boikago Human Capital Group
This is a regional (International Markets Group) role located in South Africa in the Pretoria Plant. The individual will report to the IT Product Line Manager CRM (Marketing). As a CRM Solution Architect, you will provide both process design/reengineering as well as technical and architecture expertise for the delivery of CRM solution across our region by leveraging the latest delivery best practice/approach and enterprise architecture concepts. Will be responsible for analyzing business requirements and identifying opportunities for process improvement to ensure the successful adoption of CRM technologies in the region. Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies Manage various salesforce projects, including gathering information, planning, and executing projects. Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications) Work with the design team to ensure that the most significant business operations are addressed. Collaborate with development teams for any required customizations or integrations. Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos. Create a requirements management strategy for the project, which describes the process for elicitation, documentation standards, and formats. Familiarity with the backlog grooming process, attributes, review, and approval process. Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process. Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process. Maintain a functional grasp of the business requirements and project solutions. Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform Develop and maintain reports and dashboards to support business intelligence and decision-making. Identify opportunities for data-driven insights to enhance business processes. KNOWLEDGE, SKILLS, and ABILITIES Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ, Marketing cloud would be an advantage. Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements. Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed. Collaborate with cross-functional teams to build sustainable applications. An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features. Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers. Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients. Excellent knowledge of project management methodology such as Scrum, Kanban, Agile, SAFe, DevOps, and technology such as Jira and Confluence. Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) QUALIFICATIONS and EXPERIENCE Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required. 5 years of work experience in Salesforce solution implementation projects and Marketing and Sales business process Experience in Automotive industry preferred Minimum Salesforce certified: o Administrator o Sales Cloud Consultant o Marketing Cloud Consultant (advantage) o Service Cloud Consultant (optional) o Platform App Builder (optional) o Automotive Cloud (advantage) Bring deep knowledge/skills in technology/non-technology aspects of the platform Demonstrated platform proficiency Extensive experience in designing solutions for key and/or complex multi-cloud projects Functional leadership in all phases of the project Accustomed to interaction and involvement with/of the client in each phase of the project Strong team leadership skills, excellent problem-solving and client-facing skills; ability to quickly process complex information and evolving entrepreneurial skills R negotiable including medical aid, provident fund, 13th cheque, car allowance, cell phone
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