Service Desk Engineer - Johannesburg
Well spoken enthusiastic individual to join IT Support Desk team. Opportunity to join international team with a people centric ethic. Ensure compliance with company service delivery guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact clients to resolve issues. Setting expectations during the ticket lifecycle. Provide "fix on first call" to customers. Utilise root cause analysis and problem solving skills to ensure tickets are being completed accurately and appropriately. Ability to work shifts.
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