Employer Description

A Luxury 4* Boutique Hotel, with 4x F&B outlets located in Gqeberha.

Job Description

Our client seeks a vibrant Banqueting Coordinator with exceptional customer service, sales and event planning skills. The hotel has 2 in-house Restaurants (A la carte and Banqueting) and a Fine Dining Restaurant off site. It also caters for up to 134 pax in conferencing and functions on site.

You will be responsible for:

Keeps all necessary files and records to ensure that the department is efficiently run.
Keeps follow-up files and records action, which has to be taken.
Converts enquiries and provisional bookings into confirmed bookings.
Enters all bookings into the conference and banqueting diary.
Communicates regularly with clients by telephone, e-mail and letters.
Compiles event information sheets in accordance with Company Policy.
Follows Company SOP
Adheres to the company credit policy and determines the method of payment for each event.
Attends regular meetings with departmental managers to explain the detail of conference and banqueting bookings.
Attends regular meetings with the Hotel Management to determine the success of bookings and the methods of approach.
Prepares guest accounts in conjunction with the FOM in accordance with the company policies and procedures.
Performs other duties as are required by the Food & Beverage, or the General Manager.
Managing Banqueting Team

Qualifications

Hospitality Management Diploma or relevant certification in management in related field preferred

Skills

The successful candidate must have:

Own transport is essential
2+ years of previous experience as a Banqueting Coordinator or Events Manager or a related role in a similar environment
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)
Solid customer service skills
Excellent leadership, team building, and management skills
Encouragement to team and staff; able to mentor and lead
Excellent verbal and written communication skills
In-depth understanding of the industry
Strict adherence to company policy and procedures, mission statement, and sales goals"
Be able to work shifts

Benefits