Store Manager Stellenbosch - Stellenbosch
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PURPOSE: The purpose of this position is to have a successful individual that will be responsible for managing an individual store through execution of the marketing and operations plans. Who will co-ordinate specific marketing, administrative, logistics, HR, sales, and operations sequences and attends to the general applications and interventions associated with the functionality within the store. KEY RESPONSIBILITIES: Asset Management Responsible for the branch, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained. Co-ordination of maintenance and repair services Protect and secure all company assets in the store. Stock Control Responsible for all stock and will be held accountable for all overages and shortages. Prepare requisitions to replenish stock. Identify and report on slow selling items. Conduct stock takes and manage shrinkage within company requirements. Merchandising Manage the quality and quantity aspects of the merchandise assortments. Co-ordinate the layout of shelves and merchandise of seasonal and sale displays. Identify new ways of promoting merchandise. Ensure required housekeeping standards are always maintained. Marketing and Sales Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited. Prepare and direct staff who are preparing merchandise displays in alignments with sales and marketing requirements. Actively participate in promotions Stay up to date with current advertising trends. Provide sales leadership to staff. Stay current with products, marketing, and pricing of area retailers with similar products. Achieve and exceed store sales targets. Organizing special promotions sales and events Initiating changes/improvement suggestions Administration and Cash Ensure that the standard of administration and procedures in store are met. Ensure that the responsible persons are following proper procedures when handling all store cash. Check and verify these documents daily. Manage controllable expenses as this directly affects the profitability of the branch. Reporting daily figures to Area Manager Security / Risk Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to. Monitor security staff and make sure that they are alert and performing their duties to the maximum. Ensuring that Health & Safety standards are met. Attend to alarm call outs. Customer Services Train staff in customer service Assist customers with enquiries and complaints. Apply Customer Service principles in a friendly and enthusiastic manner daily. Continuously satisfy customer needs and attract clientele. People Management Assign employees to specific duties, by way of their job description, tasking plans and goals. Encourage, assist, and train employees to become a motivated workforce driving sales. Manage performance and development of staff. Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary. Manage the store staffing blueprint by replenish staffing through the company recruitment policy and processes. Manage time and attendance of staff. Conduct staff meetings. MINIMUM REQUIREMENTS: (You must be able to answer “YES” to all requirements listed below) Matric Certificate. NQF 5/6 Certificate or Diploma in Retail/Business Management preferable. Valid Driver's Licence – Code 8 unendorsed 2-5 years in relevant Sales/retail/operations environment as an Assistant Manager/ Manager COMPETENCIES Analytical Thinking Coaching & Developing Others Customer Insight & Focus Decision making Performance focus Problem Solving Team Leadership UNDERTAKING Criminal / Credit Check Qualification verification Computer and Psychometric assessments where required. First Aid / Firefighting training Salary – negotiable (depending on experience)
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