Team Leader Concierge Woodstock - Woodstock
TSM Consulting
Are you passionate about delivering exceptional customer service and leading a team to success? We're seeking a motivated and experienced individual to join us as a Team Leader Concierge and play a pivotal role in shaping unforgettable experiences for our guests. Our client prides themselves on providing unparalleled hospitality and personalized service to their guests. As a leader in the industry, they strive to create memorable moments and exceed expectations at every touchpoint. As a Team Leader Concierge , you'll be at the forefront of our guest experience, leading a team of dedicated concierge staff to deliver exceptional service and unforgettable experiences. Why Join Us: Opportunity to be part of a dynamic team dedicated to delivering exceptional guest experiences. Supportive work environment that values teamwork, innovation, and excellence. Your responsibilities will include: Supervising and Coordinating: Oversee and coordinate the activities of the concierge team, ensuring smooth operations and exceptional service delivery. Leadership and Training: Provide guidance, support, and training to team members to ensure they excel in their roles and embody our commitment to outstanding customer service. Managing Guest Services: Handle guest inquiries, requests, and concerns with professionalism and efficiency, ensuring prompt resolution and guest satisfaction. Financial Management: Manage petty cash and other financial transactions, maintaining accurate records and ensuring compliance with company policies and procedures. Shift Rosters: Develop and manage shift rosters for the concierge team, ensuring adequate coverage during peak hours and special events. Collaboration: Collaborate with other departments to ensure seamless coordination and delivery of services, maintaining open communication and a spirit of teamwork. Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a concierge or guest services capacity. Strong interpersonal and communication skills, with the ability to inspire and motivate team members. Exceptional customer service orientation and a passion for exceeding guest expectations. Proven ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. Flexibility to work varying shifts, including evenings, weekends, and holidays.
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