As a Conversational AI Technical Lead, you will play a pivotal role as a trusted partner to our clients enterprise customers, leading conversational AI projects with excellence. Working closely with our Conversational AI R&D team and our clients, you will ensure seamless integrations and implementation of our technologies to the highest standards. You will oversee a range of customer integrations, from wide-scale environments to bespoke solutions, and provide invaluable guidance to our internal R&D teams to meet all customer requirements effectively. Lead the delivery of large-scale conversational AI projects, ensuring successful implementation and integration. Collaborate with cross-functional teams to develop well-engineered, tested, and documented software libraries and applications using Java 8, Linux, and MySQL. Provide architectural designs and guidance to engineers for implementing use cases. Manage code promotion through all environments and provide weekly release notes to clients. Develop shell scripts to assist engineers in log error analysis across multiple nodes. Act as the central coordinator for all technical aspects of the project, serving as the primary interface between global Conversational AI teams and the client. Run client configuration and integration streams with on-site teams, coordinating with global Conversational AI teams to address client requirements. Support global SIA and Conversational AI teams by collaborating with client IT teams. Gather client training requirements for post-rollout platform operation and facilitate client capability building. Translate use cases into robust requirements prior to each sprint, focusing on value maximization and leveraging Conversational AI technology strengths. Document deployment conclusions and set the general direction for subsequent work streams. Prepare training materials for client capability building and platform usability, administering web-based and instructor-led training sessions. Continuously track client expectations across all applicable work streams throughout the project lifecycle and operations. Monitor and report on CSAT, MTTD, velocity, and delivered business value to achieve project objectives. 4-6 years of experience leading and implementing software or virtual infrastructure projects. Proficiency in Java/Groovy, Linux, and MySQL is essential. Strong problem-solving skills with the ability to address complex technical challenges using solution/design thinking. Demonstrated leadership capabilities with experience managing daily work efforts and mitigating risks effectively. End-to-end technical experience in design, engineering, testing, DevOps, and support. Excellent communication skills with the ability to convey technical concepts to both technical and non-technical audiences. Proficiency in creating and delivering stakeholder reports and client-facing documents. Fluent in written and spoken English. Apply Now

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