Unit Manager : Technical Negotiable - South Africa
Lancet Laboratories LTD
At Lancet Laboratories we recognise that results are achieved through attracting, developing and retaining the best people. We support the attainment of equal opportunity progress and believe that people are key to us accomplishing our strategic goals. We have an opportunity presented for a Unit Manager : Technica l based in Central Region (Bloemfontein, Welkom and Kimberley) . To manage a Technical to ensure achievement of a cost effective and high quality service in line with client needs and organisational objectives. • Monitors the implementation of service levels and quality standards in accordance with the principles of Good Laboratory Practice, SANAS accreditation requirements, standard operating procedures, turn-around time targets and service level agreements with clients, to ensure that the laboratory is constantly able to deliver a high quality, cost effective and safe service. • Develops, manages, communicates, and ensures implementation of working instructions, standard operating procedures, and operational standards with regard to all technical processes and practices for the relevant Lancet laboratory and associated depots in support of the achievement of organisational strategy and objectives. • Provides day-to-day direction and management of technical, to fulfil organisational objectives, achieving specific goals, and maximising profit and efficiency. • Prepare and oversee laboratory accreditation processes, including preparation for audits, maintenance of current status, document updates and scope of approved tests, to ensure that accreditation is achieved or obtained in line with organisational objectives. • Recruits, plans activities of performance management and trains laboratory staff to ensure that service standards are met in pursuance of team and Lancet's strategic objectives. • Ensure equipment maintenance including compliance to service level agreements with service providers, asset management, procurement of goods and staff overtime expenditure to ensure the most effective utilisation of resources, optimisation of stock levels and reduction of costs at all times. • Investigates and ensure resolution of customer complaints and manages client liaison to maintain a positive image of the organisation and promote the services of Lancet laboratories. • Participates in monthly meetings with managers to report on operational matters, discuss progress against agreed plans and update/develop technical standards, procedures, and work instructions. • Provides input into evaluation and validations of new equipment and methods to ensure standardisation and continuous technological advancement. • Monitors asset management and procurement of goods to ensure the most effective utilisation of resources, optimisation of stock levels and cost containment. • Performs statistical analysis of management reports in order to monitor work and performance status as well as determine expenditure trends of the region and provide inputs into strategic planning of the organisation. • Performs investigations into and resolve customer complaints to ensure a positive image of the organisation by clients and patients and to promote the services of Lancet laboratories. • Assess training needs and ensure that training is implemented, in-service training, seminars, and participation in continuing professional development (CPD) activities to ensure that laboratory staff continuously update their knowledge and skills as well as comply with professional registration requirements. • Adheres to professional conduct requirements in line with organisational policy and relevant professional body ethical standards and monitors compliance of own employees in this regard. • Performs technical duties as required in accordance with operational needs Registration in relevant discipline with HPCSA 2-3 Yrs Supervisory Experience 3-5 Yrs Relevant Working Experience Negotiable
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