Warranty Clerk - Midrand
Fast growing dealership based in Midrand is looking for a Warranty Clerk.
Duties:
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.
Visit our website for more opportunities at Apply Now
Duties:
- Processing Warranty Claims: Managing the entire warranty claims process, including submitting claims to manufacturers or warranty providers, ensuring accuracy and completeness of documentation, and tracking claim status.
- Documentation Management: Maintaining detailed records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and filing paperwork according to established procedures.
- Verification and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria before submitting claims.
- Communication: Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues, claim status updates, and resolution of warranty disputes.
- Parts Management: Coordinating warranty parts orders and returns, including identifying warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements or reimbursements.
- Customer Service: Providing excellent customer service by addressing customer inquiries and concerns regarding warranty coverage, claim procedures, and warranty repairs. Resolving customer complaints and ensuring customer satisfaction.
- Compliance and Reporting: Ensuring compliance with warranty policies, procedures, and regulatory requirements. Generating reports on warranty claims, reimbursement rates, claim denials, and warranty performance metrics for management review.
- Experience in a similar role
- Reside in the nearby area
- Technical knowledge
- Administrative skills
- Interpersonal abilities
- Effectively manage warranty claims
- Ensure compliance with warranty policies
- Excellent client service
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.
Visit our website for more opportunities at Apply Now
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