Qualifications:
- Grade 12 or equivalent.
- Must have a red seal earthmoving qualification.
- Valid Drivers licence.
- At least five years relevant post trade qualified experience or similar
- Supervisory or management experience would be advantageous.
Respnsibilities:
- Managing and controlling the smooth process of all new units
- Attending and overseer weekly production meeting.
- Keeping service manager & other senior management updated on the Workshop process.
- Providing instructions on carrying out diagnostic work and supporting technicians.
- Providing advice and support to technicians on technical matters as well as ensuring Technicians are completing the required training set out by our OEM.
- Carrying out fault diagnosis for speedy machine Pre-Delivery Inspections, Load Testing, and servicing.
- Co-operating in machine care and safety whilst working on machines.
- SHEQ & ISO responsibilities for the service department as well as ensuring a clean and tidy environment.
- Ensuring diagnosis leads to the most cost-effective and accurate remedy to the fault or customer complaint.
- Completing all necessary forms and documentation included in the company's SOPs
- Custodian of all machine Service and Parts Manuals.
- Drafting and preparing any reports required.
- Addressing and coordinating subordinates training requirements and development.
- Ensuring effective communication with staff, across departments, customers, and service providers.
- Assisting with the control of service department expenditure and selection of service providers
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