telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies claims and approve in line with the business requirements/budget aligned to Basic Conditions of Employment Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings,
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Diploma or Equivalent Experience
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
opportunities, etc What you'll need Matric with at least 5 years, experience as a Personal Assistant, preferably OR a B-Degree with at least two-or-more years, experience as a Personal Assistant, preferably, but not mandatory Salary Market related (neg based on experience)
opportunities, etc What you'll need Matric with at least 5 years, experience as a Personal Assistant, preferably OR a B-Degree with at least two-or-more years, experience as a Personal Assistant, preferably, but not mandatory Salary Market related (neg based on experience)
Purpose A Contact Centre Team Leader supervises the day-to-day delivery of the contact centre processes and services. The team provides a customer service experience for customers needing assistance regarding their standards, procedural compliance and customer experience expectations. In addition, the Team Leader oversees pending status queries and reports Essential Requirements: • National Diploma/Bachelor's degree in Commerce prior experience in debt collection, customer service, call centre and/ or related work experience. Desirable
organisation. This is a dynamic and demanding role requiring a highly organised, detail-oriented, and proactive a related field preferred Minimum 5 years of experience in operational management, preferably in financial financial services or similar industry Experience in collections and or debtor management Strong understanding 000 - R75,000 per month (negotiable based on experience)
accounting firm. Keen interest in the investment space required and articles covering Financial Services preferred
Purpose A Contact Centre Team Leader supervises the day-to-day delivery of the contact centre processes and services. The team provides a customer service experience for customers needing assistance regarding their standards, procedural compliance and customer experience expectations. In addition, the Team Leader oversees pending status queries and reports Essential Requirements: • National Diploma/Bachelor's degree in Commerce prior experience in debt collection, customer service, call centre and/ or related work experience. Desirable