Investments Service and Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within within our RISO Service Centre, you will be one of the brand representatives. The main purpose of your client loyalty through effective and efficient service to our clients – providing our valuable clients clients with consistent, world class and legendary service of the highest quality, during every interaction instructions via various servicing channels within a fast paced, pressurised servicing environment. In addition
Investments Service and Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within within our RISO Service Centre, you will be one of the brand representatives. The main purpose of your client loyalty through effective and efficient service to our clients – providing our valuable clients clients with consistent, world class and legendary service of the highest quality, during every interaction instructions via various servicing channels within a fast paced, pressurised servicing environment. In addition
cost models and work within established work and service processes Conduct review and scenario planning internal and external customer service excellence through adherence to quality service standards Continuously
ensure footprint cases are resolved within the service level agreement.
E.g. Bank details and ref number Meeting customer's service expectations as per the SLA Ensure data integrity Person Specification: Initiative/Productivity Customer Focus Teamwork & Partnering Deadline driven
provider of permanent and temporary recruitment services to the South African, European and UK marketplace delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead curve. Driven by a passion for innovation and customer success, this company has become known for its
according to set standards in order to satisfy customers Execute work activities effectively and efficiently own work according to set operating procedures service level agreements Execute work in line with governance and organising Delivering results and meeting customer expectations Following instructions and procedures
according to set standards in order to satisfy customers Execute work activities effectively and efficiently own work according to set operating procedures service level agreements Execute work in line with governance and organising Delivering results and meeting customer expectations Following instructions and procedures
each customer within their portfolio based on substantiated facts Communicating with customers to ensure of funds Managing assigned customer accounts Monthly review of customers credit limits Participating information on customer accounts that need to be blocked Recommending and providing customer accounts that with management Manage customer setup process (Customer Onboarding) Allocate customer payments on SAP Ability reports from an ERP system Research and resolve customer payments discrepancies Monitor and take appropriate
Ensure footprint cases are resolved within the service level agreement; Maintain a filing system; Printing individual input is required; Liaise with all customers when required; Ensure compliance as per company