Senior Call Centre Manager – Elandsfontein, Gauteng – R65 000 to R69 000 CTC We are seeking a Call Centre field, • 5 years of management experience in a call centre environment. • Proficiency in MS Office Suite
Senior Call Centre Manager – Elandsfontein, Gauteng – R65 000 to R69 000 CTC We are seeking a Call Centre field, • 5 years of management experience in a call centre environment. • Proficiency in MS Office Suite
advantage. 7 years working experience in a large call centre at a debt collection company or financial services services. 5 years proven experience as Collections Call Centre Manager or in a similar role. Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. Meeting performance targets for speed
Updating client database with the correct details Calling clients regarding outstanding accounts and returned
analysis & reporting Executes Cost and Profit Centre Analyses Monitoring dates and deadlines Monitors
compliance with SARS and payment process Handle mail, calls, and appointments with SARS Agents Experience in
This position calls for an energetic and dynamic person to assist in administering all payroll functions
Management - Accountability for allocated cost centre budget, variances, reports and overall financial
correspondence from residents (emails & telephone calls). Assist with bulk emails and communications to