Merchant West is one of the largest privately-owned providers of specialised financial solutions and advisory services to businesses and high net worth individuals in South Africa. Founded in 1998, Merchant West provides tailor-made lending, wealth management, asset management and transactional solu
to join their team. Ensure that the team and the agents' key performance targets are met in line with business business requirements • Ensure team and agents quality standards are met and that a high standard of department Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is excellent customer service orientation within team of Agents and across the wider business • Continuously improve
least 2 years experience within a Sales Outbound Call Centre.
Fluency in English and one other South
Tasks: Manage mail, calls, and appointments with SARS agents.
Administrative Tasks: Manage mail, calls, and appointments with SARS agents. · Meetings with SARS: Attend
Administrative Tasks: Manage mail, calls, and appointments with SARS agents. Meetings with SARS: Attend meetings
Operations owns the relationship with the Transfer Agent and is responsible for the oversight
of their
Responsibilities:
industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal
industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal
balance sheet, cash flow statements
Analyze cost centre expense details
Prepare supporting schedules