Position Summary Handles inbound and outbound calls from clients giving out relevant information or satisfaction and customer retention. • Route and redirect calls to appropriate resource to ensure that customers relevant parties. • Complete call logs by logging details of all calls made or received to ensure that that a history of all calls and customer information is kept. • Comply with statistical requirements. • debtors and general administration thereof. • The agents form a personal relationship with the debtors that
Position Summary Handles inbound and outbound calls from clients giving out relevant information or satisfaction and customer retention. • Route and redirect calls to appropriate resource to ensure that customers relevant parties. • Complete call logs by logging details of all calls made or received to ensure that that a history of all calls and customer information is kept. • Comply with statistical requirements. • debtors and general administration thereof. • The agents form a personal relationship with the debtors that
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
sure upgrades are actioned via deposits on margin call. Advise investors on further cash deposit as securities trades. 2 years' experience within a brokerage call Centre Environment Matric Qualification Good Command
sure upgrades are actioned via deposits on margin call. Advise investors on further cash deposit as securities trades. 2 years' experience within a brokerage call Centre Environment Matric Qualification Good Command
Call Centre in Rosebank have an opportunity for a Debtors/Stock Controller.
We require:
to join their team. Ensure that the team and the agents' key performance targets are met in line with business business requirements • Ensure team and agents quality standards are met and that a high standard of department Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is excellent customer service orientation within team of Agents and across the wider business • Continuously improve
silo movement from all Co-ops daily and sending to Agents and internal teams for allocation of contracts
Duties If you have not received
least 2 years experience within a Sales Outbound Call Centre.
Fluency in English and one other South